We may collect the following information, including historical values:
We use this information only for the following:
You should (as with any internet service):
We are committed to ensuring that your information is secure. In order to prevent uses other than listed in "What we do with the information", we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
All information transmitted between our server and your browser is protected with industry-leading SSL encryption using keys of up to 256-bit. You can test our security with services such as QUALYS SSL LABS, where we try to maintain 'A rating' to keep ahead of newly discovered issues.
Radio transmissions between your gateway and thermostats are fully encrypted.
Communication between your gateway and the internet are fully encrypted.
Backups are fully encrypted before we copy them from our server.
A cookie is a is a small piece of data sent from a website and stored in your web browser. Cookies let websites remember you whenever you return to a particular site so they can respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Our web app requires cookies to provide a secure sign in. If you have cookies disabled you will not be able to sign in.
In addition, like most websites, we use Google Analytics to log traffic. This lets us identify which pages are being used and helps us analyse and improve our service.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from being able to sign into our web app.
The table below lists the cookies we use and what information they store.
|COOKIE name||Valid for||COOKIE Description|
|SSID||up to 8 days||This cookie is required by the web app. It is a secure session identifier provided by our server to identify you after you have signed in. It is needed so we can send data that is relevant only to your account.|
|username||10 years||This cookie is present if chose 'remember me' at sign in. It holds your account name.|
|brand||10 years||Depending on who supplied your Multizone system, details such as the contact information on the help pages may vary slightly. This cookie helps us deliver the appropriate details.|
|_ga||2 years||Google Analytics "Used to distinguish users."|
|_gat||10 minutes||Google Analytics "Used to throttle request rate."|
We may remove your account form our system if it is inactive for more than one year.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Follow the steps below to install your system.
Push a screwdriver into the two recessed holes at the bottom to release the backplate. If the backplate was fitted upside down you might find the recessed holes at the top.
Insert 2 new high quality AAA alkaline batteries. Do not refit the backplate yet.
The manufacturer is not responsible for damage due to corrosion. Battery leakage will cause permanent damage. To help avoid this:
You must make a wireless connection between your heater and your thermostat.
Now that it is paired you shouldn't ever have to do it again, though you may also wish to follow this procedure if you add more heaters or move your heater to another thermostat.
Plug the power cable into the gateway and connect your gateway to your router with the network cable.
With any browser go to http://csv1.celsiasystems.co.uk then click on "Create an account" and follow the instructions.
It is best to do this when you are online. Just find the System setup screen, click Add Zone and follow the instructions. From this screen you can give your gateway and each zone a name. Check that the system works by switching heaters on and off from the app.
If you are not online you can pair the thermostat and gateway by pressing PAIR on the gateway with the supplied pin then pressing the button on the back of the thermostat. To test the system press and hold PAIR, and while it is pressed, press MODE. L3 starts to flash red. All zones are on full-power for a period of 10 minutes or until you cancel the test by pressing MODE.
Position on the wall in the same room as the heater. It should be where its temperature will not be changed by local effects. Avoid:
Before permanently fixing it, hold the thermostat in the chosen position and adjust it to make your heater turn on. If it does not turn on, consider a different position.
Mark through the screw holes on the rear.
Drill and plug the wall to accept two No. 6 screws and mount the wall plate
with the clips at the bottom.
Clip the thermostat back onto the wall plate.
Model CTH1 has no buttons or display for where occupants do not need to make adjustments.
Model CTH3 has a display and buttons so the occupant can see and adjust the temperature.
Your thermostat gives precision control of the zone temperature. Being battery powered, it is completely wireless. Once set up, it will keep to its 7 day schedule even if the gateway is switched off.
The thermostat normally shows the measured temperature. When you press a button it flashes the set temperature. Press a button while it is flashing to adjust the set temperature between 4°C and 30°C or --.- for no heating. Sometimes you are not permitted to adjust depending on app overrides. Your adjustment usually starts a temporary override of the normal scheduled temperature, depending on how it was set up from the app.
The left hand dot flashes while there is a temporary override. You can cancel the override by pressing both buttons at the same time.
The bars on the left show the heater's current power.
The heater has an indicator light which may be:
The light is normally on continuously, but may wink off or flash as described below.
The thermostat sends a radio signal. When the heater receives the signal, the light winks off briefly and may change colour.
When the heater is on, the light is always green until the first signal.
A slow flashing green light means that the heater has not received a radio signal for at least 5 minutes. Follow the installation steps to fix this.
Normally the "Power on" and L1 lights are green. Pressing MODE changes from L1 to L2 flashing green which means all zones are overridden to frost protection 4°C. L3 red means some system override temperature other than 4°C has been selected from the app. Pressing MODE again cancels any system override.
PAIR is pressed with the supplied pin during system setup
Drag the icon at the left of the address bar of your browser to your desktop.
Open the web app with Google Chrome. At the top right hand of Chrome there is a menu (3 vertical dots). Click on the menu and scroll down until you see "Add to home screen". You should then be able to give the link a name. The short-cut is now on your home screen.
Open the web app with Safari. At the bottom there should be a square with a arrow coming out of it. Click this and you will see a few buttons appear. Click on "Add to Home Screen" and give it a name. The short-cut is now on your last screen.
Open the web app with the internet browser. At the bottom right corner there will be a menu, "...". Click on the menu and scroll down until you see "Pin to Start" and click on it. The short-cut is now on the bottom of your home screen.
Yes, you can change the target temperature without having to change the schedule. On any zone click on the set temperature and a dial will appear. Adjust the temperature by dragging it then click OK. The override will last until the next scheduled temperature or until you click X.
You can view or edit the 7-day schedule of a zone by clicking its edit button. iEdit
The schedule is shown as a set of coloured bars. The colours and positions of the bars gives you an overview of the week. You can click on a step to see its start time and temperature in the panel at the bottom.
To adjust the selected start time click the time and you will be able to adjust the hours and minutes. Alternatively drag coloured bars left or right. Dragging is easier if you are using device with a large screen or mouse.
To adjust the selected temperature, click on the temperature circle. Alternatively if you have mouse you can use the mouse wheel.
iAdd adds a new step. You can have up to 6 per day.
iRemove removes the selected step. You can use the Delete key on a device with a keyboard.
iPrev and iNext select the previous or next step. You can use the arrow keys on a device with a keyboard.
iMenu menu gives you
A M Bromley Limited
Firmware is ready to update. It will take about two minutes. Devices will disconnect and reconnect while this happens.
OK to proceed